Customer Service

Banking Details
If you wish to pay for your order by direct deposit (internet banking), please use your order number as the payment description. This will help us identify your order as quickly as possible. Our banking details are as follows:
Bank Name: ANZ Bank
Account Name: Doprint Australia
Account BSB: 012 357
Account Number: 4994 68453
Privacy & Security
Doprint Australia values the relationships we have with our customers. To protect your privacy, you can visit this website without identifying yourself. We do not collect personal information when you visit our site unless you log on, place an order or register with us.
When you place an order, you will have the options to checkout as guest or to (register and) log-on as a registered customer. To complete your order, you will be asked for the following information: name, e-mail address, billing address, delivery address, phone and any special delivery instructions. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order such as the financial institution that processed your payment and the shipping carrier that delivers your order.
On fraud issue, our security policy is that we will prosecute any cases of fraud that we identify. As a first time customer, you may receive a telephone call or email requesting more information or confirmation of details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.
Order Tracking
Registered users can check the progress of their orders by login into their accounts. If checking out an order as guest, the information for tracking will be provided separately through email.
Updating Account Information
Changes to your contact, invoice and delivery details can be made using the Account section of the website.
Shipping & Delivery
We use the services of Australia Post, Fastway and TNT for delivering your orders throughout Australia. If you are in a regional area, we recommend that you let us know during the checkout process or through email by quoting your order number. As your orders may require special handling for delivery to regional areas.